Outcomes

Oklahoma:

Generative AI enables NORA to interpret, summarize, and triage unstructured data for child-safety hotlines, starting in Oklahoma. In 2023, for example, Oklahoma processed 84,219 reports, with 60% qualifying as non-urgent (50,531 reports) (1). With AI, NORA can reduce processing times by approximately 50%, saving $9.72 per referral based on the state’s $19.43 average processing cost. Applied to the 2023 workload, those efficiencies would amount to 25,266 labor hours, translating to $491,164 in labor savings. NORA would cut processing times from 60 to 30 minutes per referral, allowing staff to potentially double their referral processing capacity from 8 to 16 per shift.

National:

While hourly processing costs and referral volumes differ among states, applying Oklahoma’s baseline cost and efficiency data nationwide offers a useful estimate of potential savings. In 2023, the United States processed roughly 4.4 million abuse referrals. Assuming hotline workers in other states also spend one hour per referral at $19.43 per hour, with 60% of referrals being non-urgent, NORA’s 50% reduction in processing time would translate into $25.6 million in potential annual labor savings and 1.32 million freed staff hours for urgent cases or more comprehensive investigations.